About the team at Willow

Michael Kettler
Home Concierge

Meet Michael, with over a decade of customer service experience; he puts his heart and soul into his work. When he's not forging strong relationships with our clients and vendors, you can probably find him lacing up his running shoes. As a former competitive runner and a gifted endurance athlete, Michael knows the importance of going the extra mile (literally and figuratively). With a relentless drive and a passion for excellence, he takes immense pride in the trust placed in him.

Nick Karas
Founder
nick@willowhome.co

Meet Nick, a New England native with carpentry roots — his passion for the trades, building, and design was innate. His journey led him to an architecture degree, followed by ventures into general contracting, start-ups, and academia. Nick blends hands-on craftsmanship with innovative management and is dedicated to making homeownership easier and raising the tide for all vendor experiences.

Erin Carlstead
Home Concierge

Meet Erin, with over 15 years of dedicated experience in high-end customer care, a handful of those directly managing luxury homes. Her approach to life is rooted in nurturing and supporting others, influenced by her role as a mom of two young kids. Beyond her career, she finds that humor is also another important part of who she is, and she prides herself on making people belly laugh. In her leisure time, you can find her outdoors, indulging in her love for live music or exploring new local restaurants.

Elizabeth Poisson
Home Concierge

Meet Elizabeth, a detail-oriented individual with a passion for learning new skills and cultivating meaningful connections. She thrives when wearing various hats and exudes a positive and proactive approach in all she does, personally and professionally. In her free time, she geeks out on climbing and crafting and finds great joy in exploring new places and meeting diverse people. She approaches life with a deep well of patience and an insatiable curiosity.

Allyn Rosenbloum
Home Concierge

Meet Allyn, a seasoned home stylist and professional organizer with a background in counseling psychology. Her person-centered approach and attentive listening ensure that every detail is thoughtfully addressed. Having partnered with clients across the country, she brings a wealth of experience and creativity to each project. In her downtime, Allyn enjoys planning the next big adventure with her family.

Carly Henderson
Home Concierge

Meet Carly, a Colorado native known for her natural curiosity and passion for connecting with clients. Her background in live television and digital video production taught her how to juggle fast-moving projects while learning something new every day. When she's not working, you can find her stand-up paddleboarding, catching a live concert from one of her favorite artists, or enthusiastically asking if she can pet your dog.

Morgan Trego
Home Concierge

Meet Morgan, a detail-driven hospitality professional with a natural talent for organization and creating spaces that feel calm, beautiful, and easy to live in. Morgan believes the best support starts with listening — taking time to understand each client, their lifestyle, and the small moments that make daily life feel easier. With an eye for both form and function, she helps bring order, ease, and thoughtful care to every home. Beyond work, Morgan enjoys time outside, discovering great restaurants, and unapologetically admiring luxury hotels…whether a trip is booked or not.